Body Forward Medical Refund and Auto-Bill Policy
Refund Policy:
All Sales Are Final
All Body Forward treatment purchases are final. Due to strict pharmacy regulations governing prescription medications, products cannot be reused once packaged for an individual patient. As a result, we are unable to accept returns or issue refunds under any circumstances, including for unopened or unused products.
Defective or Damaged Products
While refunds are not available, Body Forward is dedicated to maintaining high product quality. If you receive a product that is damaged or defective, you may request a replacement by submitting clear photographic evidence within 24 hours of receiving your shipment. All replacement requests must be emailed to support@bodyforward.com within 24 hours of delivery and must include proof of purchase. Requests submitted after this period will not be considered.
Exchanges
Exchanges are permitted only for products verified to be defective or damaged, as outlined above. Exchanges will not be offered for any other reason. All exchange requests must adhere to the same process and timeframe specified for defective or damaged products.
Auto-Bill Policy :
Automatic Renewal: For auto-renewing products and services, your payment method will be automatically charged at regular intervals as described during checkout. This will continue until you cancel your subscription. Some products and services do require a 6 month contract.
Cancellation: You may cancel your auto-renewal at any time. However, cancellations must be made at least forty-eight (48) hours before the renewal processing date to avoid being charged for the next period. To request cancellation, you must submit an email to support@bodyforward.com. No cancellations will be accepted less than forty-eight (48) hours before the renewal date.
Acknowledgment of Policies: By completing a purchase with Body Forward, you acknowledge and agree to abide by the terms of our Refund and Auto-Bill Policy. This acknowledgment includes understanding that refunds are not available for any reason other than defective or damaged products and that auto-renewals will continue until properly canceled in accordance with the stated procedures.
Enforcement: Body Forward strictly enforces these policies. In the event of a chargeback dispute, this document will be presented to the merchant provider to demonstrate that the customer was fully informed and acknowledged our strict no-refund policy and auto-bill terms prior to purchase. This document will also be emailed to you and it will be located in your patient portal. For further assistance, please contact our customer service team via email.