Real humans, ready to help.
Get answers from our care team about your treatment, your order, or anything in between.
Monday to Sunday, 7 AM to 7 PM ET
We can help you with…
Pick the topic that fits best. Each one takes you straight to the right place.
Other ways to reach us
Email lands with the same team. Chat is fastest during care hours.
Already a patient?
Log in to your account for the fastest answers about refills, dosage, deliveries, and treatment changes.
Tell us what’s on your mind.
We typically reply within one business day. Care hours are Monday to Sunday, 7 AM to 7 PM ET.
Frequently Asked Questions
How does Body Forward work?
Body Forward allows you to get prescription weight loss medications such as Semaglutide & Tirzepatide from the comfort of your home. Your pricing is one simple monthly price and includes medication, supplies, doctor review and shipping. Once you’ve selected and paid for the first month of your chosen medication, you will need to complete an intake form for the doctor to review and approve your prescription. Once your doctor approves your prescription, our pharmacies will ship out your medication within 2 business days.
When you run out of your medication, you simply let your doctor know in your Body Forward Patient Portal and your Doctor will review your dosage, adjust it if needed, and write you a new prescription that gets delivered next day via UPS or FedEx.
*If for any reason your prescription is not approved, you will receive a full refund.
How do I know this is safe?
Body Forward has taken numerous steps to ensure compliance and safety for our patients.
- All doctors have been properly vetted to ensure they’re licensed to prescribe GLP-1 medications in your state.
Pharmacies are US based 503B compounding pharmacies registered with the FDA. - Body Forward has its own medical director who is a practicing physician and has reviewed our doctor and pharmacy network to ensure your safety.
Body Forward maintains LegitScript certification which is the telemedicine industry’s most recognized compliance authority. They have independently verified Body Forward pharmacies, provider network and software providers to ensure safety and privacy protection.
So how does the signup process work?
- Pay for the first month of your prescription.*
Complete medical intake form by logging into your Body Forward patient portal. - Your doctor is expected to review your chart and selected medication within 24 hrs and often less than 5 hrs.
- Your doctor will then determine the correct dosage for you.
- Once approved, our FDA-registered pharmacy will ship your medication using next day UPS or FedEx.
*If for any reason your prescription is not approved, you will receive a full refund.
Which States/Jurisdictions are eligible?
What if I need to cancel?
With Body Forward, there are no contracts. You can cancel your shipment anytime by sending an email to info@bodyforward.net We want to make sure that our customers love the results of our treatment plans so we offer a patient satisfaction guarantee. If you are unhappy with your results, let us know and we’ll make it right.
Is the medication real Semaglutide and Tirzepatide?
What is the dosage I'll be taking?
Your provider determines the right dosage for you during consultation, based on your medical history, current health, and the treatment you’re starting. Specific dosage ranges for each medication are listed on the product pages (Weight Loss, Hair Loss, Sexual Wellness).
Where do my prescriptions come from?
Our pharmacies are 503B compounding pharmacies based right here in the US. A 503B pharmacy is a designation created by the FDA for the purpose of creating large batches of medications. Our pharmacy is a sterile facility approved to create specific GLP-1 medications for customers like you.
Depending on your location, valid prescriptions will be filled by one of three Network Pharmacies.
How is it shipped?
Prescriptions received before 2 PM Central are typically shipped the same day via UPS or FedEx. Temperature-sensitive medications (GLP-1s, peptides, NAD+) ship in temperature-controlled packaging; weekend orders (Friday through Sunday) ship Monday to avoid transit delays. You’ll receive a tracking number for every shipment, and each shipment is insured against loss. If your package is delayed or lost, email us at info@bodyforward.net and we’ll sort it out.
How do I take my medication?
Instructions vary by medication. For weight-loss GLP-1 injections, we provide small insulin-sized needles and your provider explains titration (you typically start at a low dose and increase every 4 weeks until you reach your target dose). For hair loss and ED treatments, medications are oral, topical, or chewable, and your provider gives you a dosing schedule on approval. Full directions ship with every order.