Refund and Auto-Bill Policy

Quick summary: Body Forward operates on auto-billing so your treatment does not lapse between cycles. You can cancel any time, but you must cancel before your next order ships. We do not issue refunds on medications that have already shipped, since federal and state pharmacy regulations prohibit us from accepting returns of dispensed prescription products.

How Auto-Billing Works

When you start a treatment plan with Body Forward, your selected payment method is automatically charged at the interval shown at checkout (monthly, every 3 months, etc.). Each charge triggers a new prescription review by your licensed provider, after which your pharmacy partner prepares and ships your next supply.

We use auto-billing for one reason: patient safety. Many of the treatments we offer (semaglutide, tirzepatide, tadalafil, peptide therapies) work best when taken without interruption. Auto-billing prevents accidental gaps between doses that can affect your results.

Canceling Your Auto-Bill

You may cancel at any time. To avoid being charged for your next cycle, your cancellation request must be received at least 5 business days before your next scheduled renewal date.

To cancel, email support@bodyforward.net with the subject line “Cancel my auto-bill” and include your full name and the email on your account. We will confirm your cancellation in writing within one business day.

Cancellations received less than 5 business days before your renewal date will take effect after the upcoming shipment. The upcoming shipment will still process and ship, and your cancellation will apply to the cycle after.

Refunds

All Body Forward purchases are final. Once a prescription has been filled and shipped, we cannot accept returns or issue refunds under any circumstances, including for unopened or unused products. This is a strict federal and state pharmacy safety requirement, not a Body Forward policy. Dispensed medications cannot be reused for another patient.

Charges that have already processed for a shipment that is in transit or has been delivered are non-refundable.

Damaged or Defective Shipments

If your shipment arrives damaged, defective, or with the wrong product, contact us within 24 hours of delivery at support@bodyforward.net with clear photos of the issue and your order number. Verified damaged or defective shipments will be replaced at no cost. Replacement requests submitted after 24 hours cannot be accepted.

Replacements are limited to verified damaged or defective products. We do not offer exchanges for any other reason.

Acknowledgment

By completing a purchase with Body Forward, you acknowledge that you have read and agree to this Refund and Auto-Bill Policy. This includes that:

  • Your payment method will be charged on the auto-billing schedule disclosed at checkout
  • Cancellations require at least 5 business days notice before your next renewal date
  • Refunds are not available on shipped medications for any reason other than verified damage or defect
  • Replacements are limited to verified damaged or defective shipments reported within 24 hours

Enforcement

Body Forward enforces this policy as written. In the event of a chargeback dispute, this policy and your purchase acknowledgment will be presented to the merchant processor as documentation that you were fully informed of and agreed to our auto-billing and no-refund terms prior to purchase. A copy of this policy is emailed to you at the time of your first order and remains available in your patient portal at any time.

For questions about your auto-bill schedule or to request cancellation, contact support@bodyforward.net.